Returns & Exchanges

At Addison Ross Ltd, we want you to be completely satisfied with your home luxury purchase. If for any reason you are not happy with your order, we offer a straightforward return process for items in their original condition within 28 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to return and receive your authorization number.

2

Secure Packaging

Carefully repackage your items in their original luxury gift boxes and protective shipping cartons to ensure they arrive back to us in pristine condition.

3

Affix Shipping Label

Print the provided prepaid return shipping label or use your preferred tracked courier service to send the package to our distribution center.

4

Quality Check & Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing