Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard delivery time for orders?
Standard shipping within the UK typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
Do you offer personalized or bespoke framing services?
Yes, we offer a high-quality photo printing and framing service. Simply upload your digital image on the product page, and we will frame it for you so it arrives ready to display.
What is your return policy for home decor items?
We offer a 28-day return policy for most items in their original packaging. Please note that personalized photo frames and custom-printed items are non-refundable unless they arrive damaged.
How should I clean and care for my enamel and silver frames?
To maintain the finish, wipe gently with a soft, dry microfiber cloth. Avoid using harsh chemicals, silver polishes, or abrasive cleaners, as these can damage the delicate enamel and silver plating.
Do you ship your products internationally?
Yes, Addison Ross ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
Can I include a gift message with my order?
Absolutely. We offer luxury gift wrapping services and the option to include a handwritten-style personalized message at checkout, making our products perfect for weddings and anniversaries.